The Hikers Hub – Privacy Policy

Last Updated: 27 May 2026

1. Introduction

The Hikers Hub respects your privacy and is committed to protecting your personal information in accordance with applicable African privacy legislation, including the Protection of Personal Information Act (POPIA).

This Privacy Policy explains how The Hikers Hub collects, uses, stores, shares, and protects personal information when users access or use the platform.

By using The Hikers Hub, you consent to the practices described in this Privacy Policy.

2. Information We Collect

The Hikers Hub may collect the following information:

Personal Information

• Full name
• Email address
• Phone number
• Billing information
• Address information
• Account login details

Vendor Information

• Business information
• Certifications
• Operating regions
• Identification documents where required
• Banking or payout details

Booking Information

• Booking history
• Activity participation records
• Booking preferences
• Communication records

Technical Information

• IP addresses
• Browser type
• Device information
• Usage analytics
• Cookies and tracking data

3. How We Use Information

The Hikers Hub may use collected information for:

• Account management
• Booking processing
• Vendor onboarding
• Customer support
• Payment processing
• Fraud prevention
• Safety and compliance
• Communication and notifications
• Marketing and promotions
• Platform improvements
• Analytics and reporting

4. Payment Processing

Payments are processed through approved third-party payment providers.

The Hikers Hub does not store full banking card details on its servers.

Third-party payment processors may collect and process payment information in accordance with their own policies and security standards.

5. Sharing of Information

The Hikers Hub may share limited information with:

• Vendors for booking fulfilment
• Payment providers
• Technology service providers
• Analytics providers
• Legal or regulatory authorities where required

We do not sell personal information to third parties.

6. Cookies & Tracking Technologies

The Hikers Hub may use cookies and similar technologies to:

• Improve user experience
• Maintain login sessions
• Analyse website traffic
• Track platform performance
• Personalise content and advertising

Users may disable cookies through browser settings, although some platform features may be affected.

7. Data Security

The Hikers Hub implements reasonable technical and organisational security measures to protect personal information against:

• Unauthorised access
• Loss
• Misuse
• Alteration
• Disclosure

However, no online platform can guarantee absolute security.

8. POPIA Compliance

The Hikers Hub processes personal information in accordance with POPIA principles, including:

• Accountability
• Processing limitation
• Purpose specification
• Information quality
• Openness
• Security safeguards
• Data subject participation

Users may request access to, correction of, or deletion of personal information where legally applicable.

9. Marketing Communications

Users may receive:

• Booking notifications
• Account updates
• Promotional communications
• Marketplace announcements

Users may unsubscribe from marketing communications at any time.

10. Third-Party Links & Services

The platform may contain links to third-party websites or services.

The Hikers Hub is not responsible for the privacy practices or content of third-party services.

11. Data Retention

Personal information may be retained for:

• Legal compliance
• Fraud prevention
• Financial reporting
• Operational purposes
• Dispute resolution

The retention period may vary depending on legal and operational requirements.

12. Children’s Privacy

The Hikers Hub does not knowingly collect personal information from children without appropriate parental or guardian consent.

13. Changes to this Privacy Policy

The Hikers Hub reserves the right to modify this Privacy Policy at any time.

Updated versions will be published on the platform.

Continued use of the platform constitutes acceptance of updated policies.

14. Contact Information

For privacy-related questions or requests:

The Hikers Hub Email: embark@thehikershub.com Website: https://www.thehikershub.com