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Privacy Policy

The Hiker’s Hub

1. Introduction

The Hiker’s Hub (“we”, “us”, “our”, or “Platform”) is an online marketplace that connects Owners (providers of experiences) with Guests (adventurers) for the purpose of discovering, listing, and booking outdoor and adventure experiences across Africa.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website and services.

By using The Hiker’s Hub, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

2.1 Personal Information

  • Full name
  • Email address
  • Phone number
  • Billing information
  • Profile details (Owners and Guests)

2.2 Account Information

  • Username and password
  • User role (Owner or Guest)
  • Listing and booking activity

2.3 Transaction Information

  • Payment details (processed securely via third-party providers)
  • Booking history
  • Commission and payout records

2.4 Technical Data

  • IP address
  • Browser type
  • Device information
  • Cookies and usage data

3. How We Use Your Information

We use your information to:

  • Provide and operate the Platform
  • Process bookings and payments
  • Enable communication between Owners and Guests
  • Manage user accounts and listings
  • Improve platform performance and user experience
  • Prevent fraud and misuse
  • Comply with legal obligations

4. Payments and Financial Data

All payments are processed securely via third-party payment providers.

The Hiker’s Hub:

  • Does NOT store full credit card details
  • Acts as a marketplace intermediary
  • May hold funds temporarily before releasing payouts to Owners

We are not responsible for errors caused by payment processors or banking institutions.

5. Sharing of Information

We may share limited information with:

  • Owners (for booking fulfilment)
  • Guests (for communication purposes)
  • Payment service providers
  • Hosting and technology partners
  • Legal authorities if required by law

We do NOT sell personal data.

6. Cookies and Tracking Technologies

We use cookies to:

  • Improve website functionality
  • Analyse traffic and user behaviour
  • Enhance user experience

You may disable cookies in your browser, but some features may not function properly.

7. User Roles (Important Marketplace Clause)

The Platform operates with two primary user types:

  • Owners (Providers): individuals or businesses listing experiences
  • Guests (Adventurers): users booking experiences

The Hiker’s Hub does not own, operate, or control the services listed by Owners.

8. Data Security

We implement reasonable security measures to protect your data, including:

  • Secure servers
  • Encrypted connections (SSL)
  • Restricted administrative access

However, no system is 100% secure, and we cannot guarantee absolute protection.

9. Data Retention

We retain personal data only as long as necessary to:

  • Provide services
  • Comply with legal obligations
  • Resolve disputes
  • Enforce agreements

Users may request deletion of their account subject to legal and operational requirements.

10. Your Rights

Depending on your location, you may have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion of your data
  • Withdraw consent
  • Object to data processing

Requests can be submitted via our contact form.

11. Third-Party Services

The Hiker’s Hub integrates with third-party services such as:

  • Payment gateways
  • Hosting providers
  • Analytics tools

We are not responsible for the privacy practices of third-party services.

12. Limitation of Liability

To the maximum extent permitted by law:

  • The Hiker’s Hub is not responsible for the actions, conduct, or services of Owners or Guests
  • We are not liable for damages arising from misuse of the Platform
  • Users engage with listings and services at their own risk

13. Children’s Privacy

The Platform is not intended for individuals under the age of 18. We do not knowingly collect personal data from minors.

14. International Use

As The Hiker’s Hub operates across Africa, your information may be processed in different jurisdictions with varying data protection laws.

15. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page, and continued use of the Platform constitutes acceptance of updates.

16. Contact Us

For privacy-related questions or requests, please contact us via the official contact form on The Hiker’s Hub website.