The Hikers Hub – Terms & Conditions
Last Updated: 27 May 2026
Acceptance of Terms
By accessing or using The Hikers Hub, you agree to comply with these Terms & Conditions.
If you do not agree with these terms, you should not use the platform.
Marketplace Nature
The Hikers Hub acts solely as a marketplace connecting Guests with independent Vendors and Guides.
The Hikers Hub does not directly provide or supervise listed activities.
User Accounts
Users must:
- Provide accurate information
- Keep login credentials secure
- Maintain updated contact information
- Avoid unauthorised access or misuse
Users are responsible for all activity under their accounts.
Booking Conditions
Bookings are subject to:
- Vendor availability
- Vendor approval where applicable
- Payment confirmation
- Vendor-specific conditions
Guests are encouraged to review:
- Activity requirements
- Safety notices
- Cancellation terms
- Refund conditions
before booking.
Vendor Independence
Vendors operate independently.
The Hikers Hub is not responsible for:
- Vendor performance
- Safety management
- Guide conduct
- Operational delivery
Safety Acknowledgement
Guests acknowledge that outdoor activities involve risks and agree to participate voluntarily.
Guests should ensure they are physically fit and properly equipped for participation.
Prohibited Activities
Users may not:
- Submit fraudulent listings
- Manipulate reviews
- Abuse other users
- Violate laws
- Interfere with platform operations
- Attempt unauthorised access
- Use the platform for unlawful purposes
Payments & Fees
Payments are processed through approved third-party providers.
Platform commissions and applicable service fees may be deducted before Vendor payouts.
Refunds & Cancellations
Refunds and cancellations are subject to Vendor policies and marketplace rules.
Weather, safety, or operational concerns may affect activities.
Limitation of Liability
To the fullest extent permitted by law, The Hikers Hub shall not be liable for:
- Injuries
- Damages
- Vendor conduct
- Third-party actions
- Booking disputes
- Activity disruptions
Account Suspension
The Hikers Hub reserves the right to suspend or terminate accounts violating platform rules or creating risks to users or the platform.
Intellectual Property
Platform content, branding, and systems remain the property of The Hikers Hub.
Users may not reproduce or distribute platform content without permission.
Governing Law
These Terms & Conditions are governed by African law.
Contact
The Hikers Hub Email: embark@thehikershub.com Website: https://www.thehikershub.com
