Refund & Return Policy
Last Updated: 27 May 2026
1. Overview
The Hikers Hub operates as a marketplace connecting Guests with independent Providers.
Refund eligibility may vary depending on:
- Provider policies
- Booking conditions
- Timing of cancellation
- Operational circumstances
- Safety conditions
2. Guest Cancellations
Guests may qualify for full, partial, or no refunds depending on:
- Cancellation timing
- Vendor-specific policies
- Booking type
- Operational preparation already undertaken
Late cancellations and no-shows may not qualify for refunds.
3. Provider Cancellations
Where a Provider cancels an activity:
- Guests may receive a refund or rescheduling option
- The Platform may investigate repeated cancellations
4. Weather & Safety Disruptions
Activities may be cancelled, delayed, or rescheduled due to:
- Unsafe weather
- Environmental hazards
- Safety concerns
- Government restrictions
- Operational emergencies
Safety decisions remain at the discretion of the Provider.
5. Chargebacks & Disputes
The Platform reserves the right to:
- Investigate disputes
- Delay payouts
- Reverse transactions
- Request supporting documentation
Fraudulent chargebacks may result in account suspension.
6. Non-Refundable Fees
Certain fees may be non-refundable including:
- Platform service fees
- Subscription fees
- Promotional fees
- Administrative charges
The Hikers Hub Team
